Privacy Policy
Introduction
Whether you are a registered patient or a member of our digital community, your personal data is of the highest importance to Clinic51. Any data you provide us will be used to provide an excellent service, relevant and helpful communication and to facilitate your interaction with us. We value the trust you place in us and how we handle your data and we never intend to misuse your data in any way. We understand the importance of protecting your right to privacy.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.clinic51.co.uk
By providing us with your data, you warrant to us that you are over 13 years of age.
The Clinic51 Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are:
Clinic51
Black Barn, Dye House Lane, Duncton, Petworth, GU28 0LF
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@clinic51.co.uk
Data Collection
What data we collect about you, for what purpose and on what lawful ground we process it?
Personal data means any information capable of identifying a living individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping or for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or in exceptional circumstances to defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
Patient Data
Sensitive ‘Special Category’ Data
Under the GDPR certain types of data need special attention as they are particularly sensitive. The following data is considered under the regulation as Special Category Data:
Data concerning racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation
The following data may be collected to help assess your individual needs in order to provide or recommend the appropriate treatment/s, products and services:
Data relating to racial or ethinic origin
Data relating to health, including lifestyle, diagnoses, genetic, medications and mental health symptoms
Data containing a person’s sex life
We may ask for your explicit consent for processing sensitive data, so when you submit your details, we may send you a further communication asking for you to confirm your consent to this processing. However, under the GDPR we can fulfill the condition to process such special category data if we are collecting such data for the purposes of medical diagnosis, the provision of health or social care or treatment, in addition to our lawful bases of legitimate interest and to fullfil our contract with you
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose for which it was collected or a reasonably compatible purpose if necessary. For more information on this please email us at info@clinic51.co.uk.
We may process your personal data without your knowledge or consent where this is required or permitted by law. We do not carry out automated decision making or any type of automated profiling.
How we collect your personal data
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the UK.
Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications if (i) you made a purchase or asked for information from us about or expressed interest in our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. You can still opt out of receiving marketing communications from us at any time. You can ask us to stop sending you marketing messages at any time by emailing us at info@clinic51.co.uk
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
We will not share your details with any third party for marketing purposes.
International
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the UK Information Commissioner which give personal data the same protection it has in the UK.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Data Security
We have put in place technical and organisational measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential. All employees have received training in data protection.
We have procedures in place to deal with any suspected personal data breach and will notify you and the regulator of a breach if we are legally required to.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
Under data protection laws you have certain rights in relation to your personal data as follows:
You have
The right to be informed;
The right of access to personal information we hold about you;
The right to rectification;
The right to erasure (also known as the ‘right to be forgotten’);
The right to restrict processing;
The right to data portability;
The right to object; and
Rights with respect to automated decision-making and profiling.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at info@clinic51.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly manifestly unfounded, repetitive or excessive or we can refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We are required to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we can ask you for an extension.
If you are not happy with any aspect of how we collect and use your data, please in the first instance contact us at info@clinic51.co.uk. If you are not happy with our response you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
(WWW.ICO.ORG.UK).
Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.