Frequently Asked Questions

Here are some of our most Frequently Asked Questions. If your question isn’t covered here, please let us know.

General Questions

  • Menopause is a latin word literally meaning when your periods stop (Meno meaning periods, Pause meaning stop). The average age this occurs in the UK is 51 years but most women’s ovaries begin to slow down in their 40s causing hormone levels to fluctuate which leads to symptoms; this is called the perimenopause. It is a diagnosis made according to your symptoms and not by blood tests.

  • Bio-identical hormone replacement is not regulated and not recommended by the National Institute for Health and Care Excellence (NICE) or the British Menopause Society and is very expensive. Extensive hormone blood sampling is also expensive and as hormone levels fluctuate, results can often be misleading.

    We prescribe body identical hormone replacement; natural hormones, derived from yams, which are produced by regulated suppliers. This costs as little as £7 per month. We diagnose you by listening to your symptoms and will only do blood tests if necessary. Our treatments are evidence based and recommended by NICE and the BMS.

  • There is no need to be referred by your GP. Unfortunately most insurers do not cover menopause care, so we advise that you check with your insurance company. We will send you a summary of your consultation - this is for your information and we will only share it with your GP with your consent, though it is important that your GP knows of any medication you are taking so that they can manage your care safely.

  • Blood tests are not required for diagnosis. As hormone levels fluctuate, a normal blood level does not mean you are not perimenopausal. Diagnosis is based on your symptoms, your age and your periods. We will rarely carry out blood tests at your initial consultation.

    Blood tests can be helpful if you have started your HRT and you are still feeling symptomatic. A test will help show if you are absorbing your oestrogen and if your dose needs to be amended. It can also indicate whether testosterone therapy is likely to be helpful.

    If you start testosterone therapy, a monitoring blood test is required, ideally between 3 weeks and 3 months from starting treatment. You will then need an annual review, which will include bloods.

Cost & Booking

  • Everyone’s needs are different and it depends on a number of things including how soon we can refer you back to your GP once you are stable, if you need more Follow-up Consultations, if you require blood tests, and if you start on testosterone.

    New Patient Consultation, Follow up Consultation, and blood test prices can all be found here

  • Yes, even though you may already be on HRT, you are new to us and it’s important that we are able to take a full medical history, understand your lifestyle and concerns.

  • We are happy to see women at any stage of their life if they feel their symptoms might be related to their hormones. Our doctors are experienced clinicians who will be able to fully explore your concerns and, if we feel they are not hormone related, we will be able to direct you to the most appropriate person to manage your ongoing care.

    If you are unsure whether we can help, please get in touch.

  • At Clinic51 we take a holistic approach. We believe medicine is one part of a jigsaw and we can advise you lifestyle factors that contribute to your wellbeing, and signpost other experts (many of them also practising at The Barn) who may be able to help.

    During the menopause the majority of symptoms are caused by decreasing and fluctuating hormone levels, and hormone replacement may be an important part of treating them and improving your longer-term health – but if you don’t want, or aren’t able to take HRT, we can advise you on other options.

  • As part of the Medical History Questionnaire, we ask you to upload a picture of one form of photo ID such as a driving licence or passport. As we prescribe controlled drugs, we have to be sure that we are responsibly prescribing and to the right person. We store the ID on our secure patient system and do not share it with anyone.

  • It allows us to understand your current health and any long term health risks so we can advise and treat you safely. Gathering this information before your appointment means we can spend more time in your consultation talking about what really matters to you.

  • We are committed to helping as many women as possible and we hope you understand that in order to do this we must operate a cancellation policy. If you cancel at short notice less than two working days, or do not attend your appointment, we are unable to offer it to someone else. For more information, see our Booking & Cancellation Policy

Consultations

  • Your first appointment can be face to face at The Barn, Duncton Mill, or by secure video link or over the phone. It lasts up to 60 minutes prices can be found here.

    It involves a comprehensive assessment of your symptoms, medical history, and personal goals along with an introduction to how hormone replacement therapy and other complementary therapies may help you.

    Your doctor will explain the pros and cons of different types of hormone replacement therapy and most importantly you will have the time to discuss what matters to you, be given tailored advice, and agree on a treatment plan.

    The cost includes a private prescription and a consultation letter which will be emailed to you shortly after your appointment. If you have been prescribed hormone replacement therapy, this letter will outline how to use your new medication to best manage your symptoms. It also includes your doctor's email address should you have any questions before your follow up consultation.

  • For the vast majority of women, starting HRT is the right treatment plan and it is important that we than review you at around 3 months. Your Follow-up Consultation is booked 10 weeks after your initial consultation before your 3 month prescription runs out. If after your initial consultation a follow up is required, we can cancel the appointment.

  • Your follow-up consultation will be 10 weeks after your initial appointment and can be face to face at one of our clinics, by secure video link or over the phone. It lasts up to 30 minutes. It will be with the same doctor as your new patient consultation.

    Before your appointment, you will need to complete the online Symptom Checker so we can understand if you feel any different since starting your new treatment.

    It is an opportunity for us to review any ongoing symptoms and adjust your treatment plan accordingly.

    The cost includes a further 3 month private prescription and a consultation letter which will be emailed to you shortly after your appointment.

    If blood tests or other investigations are required, these will need to be carried out privately, and there will be an additional cost.

  • Blood tests are useful to check the levels of oestrogen being absorbed, if you have already started HRT and your symptoms are not improving - since women absorb oestrogen through the skin (transdermal) differently. They can also help to diagnose the menopause if you are under 45, or to indicate whether testosterone therapy is likely to be helpful.

Your on-going care

  • As most of our doctors work part time, many of them around their existing NHS commitments, we ask that all enquiries be emailed to your doctor and they will respond directly. We ask that you allow up to 10 working days for a response and if your enquiry is urgent, please resend with URGENT in the subject line to info@clinic51.co.uk as we will respond as quickly as possible.

    We are happy to answer simple queries by email but if we feel your enquiry is complex we will ask you to book in for another follow-up consultation.

  • We follow up most women 3 months after their initial consultation. If your symptoms are under control at that stage we will see you annually or if you choose, ask your GP if they are happy to continue your care.

  • Women’s ovaries produce both oestrogen and testosterone. Testosterone is an important hormone for women, as well as men. During the menopause falling levels can cause low libido, mood change and impaired cognitive functioning. In line with NICE and BMS guidance we are able to prescribe topical testosterone for women whose own testosterone levels are low.

  • A prescription is a legal document and a pharmacist requires a signed hard copy in order to dispense. We can either give you a signed prescription in your face to face appointment, send a signed copy in the post to you, or email it to a partner chemist.

    There is more information on prescriptions, here

  • The HRT we prescribe is body identical hormone replacement which is produced by regulated suppliers.

    A typical HRT prescription from our partner chemist of Oestrogel (oestrogen) and Utrogestan (progesterone) costs £14.40 per month not including postage

HRT & doses

  • At Clinic 51 we offer evidence-based advice and treatment in line with guidance from the British Menopause Society and the UK National Institute of Clinical Excellence.

    As a team, we keep up to date through regular meetings where we share learning, current changes in guidance and difficult cases. We ensure we prescribe according to the current majority medical consensus view of best practice for menopause care by attending conferences and liaising regularly with other recognised menopause specialists.

    We practice holistically, looking at all the factors that affect wellbeing including psychological, familial and societal factors. Our treatment, where appropriate, will offer hormone therapy but we will also guide you through lifestyle advice, talking therapies and other medical options.

    As generalists, we are able to assess your symptoms and advise when symptoms are not in keeping with perimenopause / menopause. In these circumstances, we may suggest that you seek further investigation to exclude other medical problems.

  • We will review your symptoms, your personal risk factors and your personal preferences to decide on the most appropriate dose, and formulation, of oestrogen and progesterone. We generally start with low doses and will increase the dose according to your symptoms, as necessary.

  • We will help to guide you to the correct dose for you; the most important indicator of dosing is symptom control. If you feel well, then this is usually the correct dose.

    If your symptoms do not improve on maximum licensed doses, we may organise blood tests to help guide our treatment.

    If your symptoms do not improve on licensed doses of oestrogen, and the blood tests confirm you are absorbing the treatment well, then we may look for a different cause of your symptoms or suggest an alternative treatment plan, rather than just increasing your HRT.

  • We are always happy to discuss any side-effects you are experiencing. It is normal to experience some side-effects on first starting HRT though these will often settle with time. These can include bloating, nausea and heartburn, headaches, breast tenderness and swelling, fluid retention, pelvic pain, mood swings and vaginal bleeding.

    Vaginal bleeding is common in the first 6 months after starting HRT. If the initial bleeding is getting lighter with time then we will often wait for this to settle and are happy to discuss this at your 3 month review. If you are getting persistent heavy bleeding, your bleeding pattern is getting heavier or you start bleeding after a few months of HRT use, contact us and we will discuss this with you. At review we may increase the dose of your progesterone, change your progesterone, reduce your oestrogen or, sometimes, we will refer you for further investigation.

  • British Menopause Society guidance states that high dose oestrogen is anything 100mcg and above. This is equivalent to a 100mcg patch, 4 pumps of Oestrogel or 2mg of oral oestrogen (Lenzetto is licensed for 3 sprays, but the dose equivalent of 100mcg is 4 sprays).

    However, we also know that women absorb oestrogen through the skin (transdermal) differently, and that for a few, this high dose is not enough to return their oestrogen levels to a normal level. If we have confirmed that blood oestrogen levels are still low, even at a dose of 100mcg, we would consider increasing the dose to an unlicensed level. The General Medical Council recognises that doctors may sometimes prescribe unlicensed doses of medications to meet the specific need of an individual patient.

    At this dose we will consider whether it is necessary to increase your progesterone dose. When making this decision we will take into account your underlying risk factors for thickening of your endometrial lining (endometrial hyperplasia).

  • High dose oestrogen is any dose equivalent to or greater than 100mcg, which is also described as an unlicensed dose, since it is not officially approved for treating your health condition at present. The General Medical Council recognises that doctors may sometimes prescribe unlicensed doses of medications to meet the specific needs of an individual patient.

  • A 100mcg dose of oestrogen is a licensed dose and we will prescribe this dose if needed to control symptoms.

    We will very occasionally prescribe a higher than licensed dose (>100mcg), though we will generally only do this after checking your oestrogen levels to confirm that they are low. We will consider swapping to an alternative preparation prior to increasing to a higher than licensed dose. We will always recheck your blood levels to ensure they remain in the female range.

    If we prescribe higher than licensed doses, we will always discuss this with you in advance and explain our rationale for doing this. When we prescribe higher than licensed doses, we will increase the progesterone dose to ensure that the lining of your womb is well protected.

    Young women with premature ovarian Insufficiency (POI) or surgical menopause sometimes require higher than licensed doses of HRT. Again we will discuss this with you.

  • The safety data available to all practitioners only applies to doses of 100mcg or less. As a result, when prescribing at higher doses, there is no reliable safety data to support this.

    We know that prescribing high dose oestrogen, or insufficient progesterone, can put you at risk of endometrial thickening and endometrial cancer and will always discuss this with you.

    Please also note, however, that use of continuous combined regimes (daily progesterone with oestrogen) at licensed doses is associated with a significantly lower risk of endometrial cancer in women compared with those not taking HRT.

  • We will ALWAYS discuss this with you.

  • At doses of high dose oestrogen (100mcg) we may increase the dose of progesterone dependent on your personal risk factors, such as your body mass index (BMI), a history of diabetes or polycystic ovaries, or a family history of colorectal, ovarian and endometrial cancers.

    If we are prescribing doses of higher than 100mcg, we will increase your progesterone dose or suggest a Mirena coil. The Mirena coil offers excellent endometrial protection.

    If you are sensitive to progesterone, and we are not able to increase this, we will discuss a plan tailored to your specific needs to monitor your endometrial lining, usually with ultrasound scans.

  • No, vaginal oestrogen preparations do not result in significant absorption so there is no concern about their safety.

  • We will continue to review your symptoms and your risk factors. We will discuss the current evidence and will agree a management plan taking into account your views. We will support you to reduce your dose, if appropriate, whilst recognising that very high doses of oestrogen can result in a dependence so that reducing the dose can result in marked worsening of your symptoms. We would therefore support you to do this slowly. We will also review your progesterone dose to ensure you have suitable endometrial protection.

  • We will review your symptoms and ensure that there is no other underlying cause, We will discuss alternative treatment options.

    We are delighted that at our new home, The Barn in Duncton, you will soon be able to access some of the supportive management options such as acupuncture, exercise classes and talking therapies.

Everyone at Clinic51 l have spoken to has been very understanding and listened....after my consultation I was put on a new medication and within a couple of weeks felt like I had my mojo back!
— Lisa, Google Review, March 2023